Lizz B London Espadrilles DELIVERY & returns

Items in stock: we aim to dispatch orders within two business days (Bank Holidays excluded) on receipt of your order and subject to payment card authorisation.

All items are sent securely by a ‘Signed For’ delivery service.

 

UK Delivery

Cost

Delivery Time

Signed for 2nd Class Royal Mail

FREE

3 Working Days

Royal Mail Next Day Delivery

£8.00

Before 1pm (Next Working Day)

 

International Delivery

Cost

Delivery Time

Royal Mail Europe

FREE

5-7 Working Days

Royal Mail Worldwide

FREE

5-10 Working Days

 

Delivery times and dates given are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

Please ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require a signature. You are responsible for making arrangements to receive the goods. We will not have any responsibility for any loss or damage that occurs to goods after delivery.

If the goods are held at the post office or other company's depot because no one was available when the goods were delivered, it is your responsibility to collect the package in good time to prevent the item being returned to LizzB London.  

Please note, any import duty or taxes that may be due in the country of destination are the responsibility of the customer and are due on arrival of delivery.  Where a customer refuses or fails to pay these charges, what happens to the goods is out of our control.  In the event that the goods are returned without any charge to LizzB we will refund the purchase price of the goods to the customer, less the outbound carriage cost.  In the event that a return delivery charge is levied on LizzB London for the returned goods, we will refund the customer the purchase price of the goods less any shipping charges.  If you need detailed information about these charges, please contact your local customs office before placing an order.

If your goods arrive damaged please contact LizzB immediately at info@lizzb.uk

RETURNS

We hope you'll love your purchase.  However, in the event you are not 100% satisfied, it's easy to return it. You have 14 days from receipt of purchase to return your goods.  Please contact us at info@lizzb.co.uk for the return delivery address.

To be eligible for a return your item must be new, unworn and in the same condition you received it.  The item must be returned with the original packaging, including any bags, tags and boxes.

Please note that import fees are non-refundable unless we delivered to you in error or if the items were damaged in transit or faulty.

If you are returning goods from outside the UK, please clearly mark your package ‘RETURNED GOODS’ to avoid any customs charges.  We cannot be held responsible for any returns customs charges.

Once received by us, your returned item will be quality checked and if approved, your refund will be processed and a credit for the cost of the goods that you are returning will automatically be sent to your original method of payment within 14 days of receipt .

 

Late or missing refunds (if applicable)

If you haven’t received a refund within 14 days, check your bank account or PayPal account and then please contact us at info@lizzb.co.uk with your order number and /or customer details and we will investigate.

 

Please note that a refund will not be processed until we receive the returned goods.  The returned goods are your responsibility until we receive them.  LizzB London cannot be held responsible for goods that are damaged, delayed or lost in return transit.  It is therefore advisable to return items by secure, trackable delivery with a signature required to confirm delivery.  If the package we receive is damaged we will contact you with photos of the damage so that you can take appropriate action with your shipping company.

SALE ITEMS

Only regular priced items may be returned for a refund.

 

FAULTY ITEMS

We take great pride in the quality of our shoes but if you find a manufacturing fault with our shoes we are very sorry.  Please email us at info@lizzb.co.uk with details of the fault and some pictures, if you can, and we will contact you to arrange an exchange or refund.

 

Need Help?

If you have any questions regarding any of the information given, please call us on +44 (0)7728 370683 Mon-Fri 0900-1700 or email us at info@lizzb.co.uk