Returns & Exchanges

RETURNS

Not fully satisfied with your order?  We’ll take care of you.

You can return or exchange your new espadrilles to us within 14 days of purchase FREE of charge within the UK.  If you keep them longer than 14 days, unfortunately we can’t offer you a refund or exchange. 

Please note, to use the free returns service you will need access to a printer in order to print the pre-paid label.  We regret that if you do not have access to a printer it is not possible to benefit from the free returns service.  If you choose not to use our free returns service we regret that we cannot refund the cost of return postage.

The process for international orders is the same as for our UK customers, but we do not offer free returns from overseas.

 For UK customers, if you would like to return your espadrilles, please contact us at info@lizzb.co.uk so we can arrange your return delivery.

For International customers, if you would like to return your espadrilles, please contact us at info@lizzb.co.uk for the return delivery address.

When returning goods from outside the UK; please clearly mark your package ‘RETURNED GOODS’ to avoid any customs charges.  We cannot be held responsible for any returns customs charges.

To be eligible for a return or exchange, your shoes must be new, unworn and in the same condition you received them.  The item must be returned with the original packaging, including any bags, tags and boxes.

Please note that import fees are non-refundable unless we delivered to you in error or if the items were damaged in transit or faulty.

Once received by us, your returned item will be quality checked and if approved, your refund will be processed and a credit for the cost of the goods that you are returning will automatically be sent to your original method of payment within 14 days of receipt .

 Late or missing refunds (if applicable)

If you haven’t received a refund within 14 days, check your bank account or PayPal account and then please contact us at info@lizzb.co.uk with your order number and /or customer details and we will investigate.

Please note that a refund will not be processed until we receive the returned goods.  The returned goods are your responsibility until we receive them.  LizzB London cannot be held responsible for goods that are damaged, delayed or lost in return transit.  It is therefore advisable to return items by secure, trackable delivery with a signature required to confirm delivery.  If the package we receive is damaged we will contact you with photos of the damage so that you can take appropriate action with your shipping company.

 

SALE ITEMS

Only regular priced items may be returned for a refund.

 

FAULTY ITEMS

We take great pride in the quality of our shoes but if you find a manufacturing fault with our shoes we are very sorry.  Please email us at info@lizzb.co.uk with details of the fault and some pictures, if you can, and we will contact you to arrange an exchange or refund.

 

Need Help?

If you have any questions regarding any of the information given, please email us at info@lizzb.co.uk